| _______________________________________________________________ William Russell
Ltd
About
William Russell Limited
|
William Russell Limited is a specialist international insurance provider.
Since our formation in 1992, we have built an excellent reputation – with
our insurers, our intermediaries and our clients - for our consistently
high standards of service and care.
Our Global plans provide high-value, international health, life and
disability insurance protection for expatriates of all nationalities, in
over 194 countries throughout the world.We communicate effectively by
e-mail and by phone, and you will receive a responsive and efficient
service at all times.
William Russell is not an insurance company. We are an insurance provider.
Our Global plans are underwritten by AGF, one of France’s leading
insurance companies, who have an AA- Standard & Poor’s rating, and with
whom we have secured the best possible terms and premiums.
William Russell Limited administer the Global plans and pay claims from
our offices in the United Kingdom – Hence we can personally guarantee the
standards of service you will receive as one of our clients.
If at any time you feel that you have not received the high standard of
service we promise we invite you to contact our Managing Director
personally - Inez Cooper, Managing Director William Russell Limited.
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The financial
security behind the global protection plans
With William Russell You Have The Financial
Security Of A Large Insurance Group
|
The Global Protection plans are underwritten by Hauteville Insurance
Company Limited. Hauteville are the Channel Islands subsidiary of AGF, one
of France’s foremost insurance companies employing over 34,700 people
worldwide.
| William Russell Limited have agreement
with AGF to provide cover in accordance with the terms and conditions
of the Global Health and Global Protection plans, to expatriates of
all nationalities throughout the world. |
 |
AGF is part of Allianz, one of the world's leading insurance companies.
William Russell Limited has authority to collect premiums, and to pay
claims on behalf of AGF. This means that you have the advantage of a
highly personalised and efficient service from William Russell Limited,
but the security of having your insurance protection underwritten by one
of the world’s largest insurance groups
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William
Russell's service promise
Expatriate Insurance - Our Commitment to
Service Promise
|
| The William Russell promise to our
clients is simple. We promise to deliver consistently excellent
standards of customer service at all times.
If we fail, we promise to put things right, fairly,
quickly and without any fuss or delay. That is why in 2006, we won the
International Investment Award For "Best Commitment To Service" in
recognition of our unrivalled dedication to serving our clients and
intermediaries in the best possible way. |
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We regularly survey our customers – particularly those who have made a
claim on their Global Health plan.
According to most recent results 93% of claimants are “very satisfied”
with the service they received from our claims team.
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How satisfied were our
clients with the service they received from our department? |
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How satisfied were our
clients with the speed of our initial reponse to their claim? |
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How satisfied were our
clients with the length of time we took to settle their claim? |
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